Warranty Support

Warranty

Please locate your product below to find the process of receiving warranty service from the Manufacture that made your product. Each manufacturer has specific warranty policies. Please read the warranty and return policies pertaining to the specific item you are purchasing. GQ Scooters is a dealer, not a Manufacturer, and therefore does not offer any warranty for the products we sell. If you have any issues contacting the Manufacture for service, please let us know so we can help speed up the process. If your product is not listed below, please contact us directly at: support@gqscooters.com.

GQ Scooters providers make every effort to ensure that products are free of defects or damages before shipment from the warehouses. Please inspect your new scooter immediately upon receipt. Note that damaged plastic parts claims (color coordinated housings, etc.) that are not covered by the manufacturers warranty  should be submitted to the carrier. It is therefore imperative that goods received damaged are reported immediately so that the appropriate claim may be submitted to the shipping carrier.

 THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF ANY OF THE FOLLOWING IS TRUE:

Warranty for EVO Powerboards

If you have a warranty claim (includes shipping damage) please go to www.x-tremescooters.com/support/ and you will find a very easy to complete claim form. If you are not getting the support you feel you require, please contact GQ Scooters and we will be happy to advocate.

Your warranty for EVO Scooters is directly with the manufacturer.  The Manufacturer X-Treme Scooters) offers a 30-day limited warranty on EVO scooters and accessories. This warranty covers factory defects only. The Manufacturer will however send you free parts at their discretion during the 30 day warranty.

Warranty for GoPed Scooters

The GoPed Factory Warranty and Limited Liability Agreement period is for 90 days. Full warranty administration information is contained in the instruction manual that ships with the scooter. Warranty administration is handled between buyer and GoPed Manufacturer. GoPed offers a 90 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call Willie Benjamin at 925-782-3202.

Warranty for Razor Scooters

Razor USA offers a 90 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 866-467-2967.

Warranty for ScooterX Scooters

ScooterX offers a 30 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 702-889-1741

Warranty for X-Treme Scooters

If you have a warranty claim (includes shipping damage) please go to www.x-tremescooters.com/support/ and you will find a very easy to complete claim form.  If you are not getting the support you feel you require, please contact GQ Sscooters and we will be happy to advocate.

15 DAY RETURN POLICY (Satisfaction Guarantee)
Note: Customer is responsible for returning merchandise at his or her own expense. All shipping charges are non-refundable.

If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement or refund less shipping, go to www.x-tremescooters.com/support/, open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days, RMA’s for replacements only will be authorized.

Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
5. Freight collect and COD packages will not be accepted.

At the discretion of GQ Scooters or X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 20% restocking fee.

*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately.

Your warranty for X-treme Scooters is directly with the manufacturer.  The Manufacturer (X-Treme Scooters) offers a 30-day limited warranty on X-treme scooters and accessories. This warranty covers factory defects only. The Manufacturer will however send you free parts at their discretion during the 30 day warranty.

X-Treme Scooters Manufacturer offers a full 6-month even trade warranty on defective batteries. If any battery should become faulty within 6 months from the purchase date they will replace the battery free of charge. Old batteries must be returned to the manufacturer. For gas scooters, X-Treme Scooters offers a 30 day warranty on all gas engines for all models.

What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement.  X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
4. If you need to order Non Warranty parts: Contact X-Treme Scooters parts department directly by calling 1-402-603-4445. For technical service and support you may open a support ticket at http://www.x-tremescooters.com/support/ or click here for assistance.

Pocket Bike & Gas Scooter Models Starting With "XG" Warranty:
"Manufactures defects will only be covered."
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike to you. Failure to premix oil with the gas is not covered.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. Damage must be reported immediately by opening up a technical support ticket.